Introduction

Since 1949, Perry Heating, Cooling, and Plumbing has been the leading HVAC and plumbing company for Tucson, AZ and surrounding communities. With over seven decades of experience, Perry has established itself as a trusted name in providing unmatched HVAC and plumbing services to both residential and commercial clients.

The Challenge

In 2020, Perry Heating and Cooling faced a significant challenge when the COVID-19 pandemic hit. As an essential service provider, the company needed to continue operations while ensuring the safety of both its employees and customers. Additionally, they had to adapt to the changing health guidelines and maintain their high standards of service quality.

The Solution

To address these challenges, Perry Heating and Cooling implemented a comprehensive strategy:

• Enhanced safety protocols: The company introduced strict safety measures, including personal protective equipment for technicians, contactless service options, and rigorous sanitization procedures.
• Virtual consultations: Perry introduced remote diagnostic services and video consultations to minimize in-person contact while still providing expert advice.
• Training and education: The team underwent extensive training on new safety protocols and the latest HVAC and plumbing technologies to ensure they could continue delivering top-notch service.
• Community outreach: Perry launched initiatives to support local businesses and residents, offering discounted services to essential workers and those facing financial hardships.

The Results

Perry Heating and Cooling’s proactive approach yielded impressive results:

1. Customer satisfaction rates increased by 15% compared to pre-pandemic levels, with clients appreciating the company’s commitment to safety and service quality.
2. The introduction of virtual consultations led to a 20% reduction in unnecessary site visits, improving efficiency and reducing costs.
3. Perry’s community outreach efforts resulted in a 25% increase in new customer acquisitions, as word-of-mouth recommendations soared.
4. Employee retention rates improved by 10%, with team members feeling valued and protected by the company’s comprehensive safety measures.

Conclusion

Perry Heating and Cooling’s response to the challenges posed by the pandemic demonstrates the company’s adaptability, commitment to excellence, and dedication to both its customers and employees. By leveraging innovative solutions and maintaining their core values of dependability and quality service, Perry not only weathered the storm but emerged stronger and more resilient.

As Tucson’s trusted HVAC and plumbing partner for over 70 years, Perry Heating and Cooling continues to set the standard for exceptional service in the industry. Their ability to adapt to changing circumstances while maintaining their commitment to unmatched service quality ensures that they will remain a leader in the field for years to come.